Privacy Policy

Last updated: June 11, 2026. Contact: admin@florechat.com.

This is the authoritative legal version for Flore Chat. For help in another language, contact support.

Flore Chat helps users translate and reply to WhatsApp conversations. This policy explains what information we collect, how we use it, the service providers that process it, and how you can request deletion of your account and data.

Information we collect

• Account information such as your name, email address, authentication provider, and app account identifiers.
• WhatsApp session information needed to connect your WhatsApp account, including session IDs, linked phone identifiers, display names, connection status, and health status.
• Chat data processed through the service, including chat names, participants, message text, media metadata, transcriptions, translations, and reply candidates.
• Call records synced from your linked accounts, such as who the call was with, whether it was incoming or outgoing, whether it was a voice or video call, whether it was a group call, its outcome, when it started, and how long it lasted.
• Photos, videos, and documents you choose to send in a chat.
• Voice recordings you record to send or transcribe.
• Location data — only the precise or approximate location you choose to attach when you send a location message. We do not track your location in the background.
• Device contacts — only the single contact card you choose to share into a chat. We do not upload your address book.
• Purchase data, such as your subscription status and a purchase record from your app store, used to verify and grant access to paid features.
• Report contents you submit when reporting a contact or group, including the reason and any details you provide.
• Device information needed for push notifications, such as push notification tokens and platform type.
• Operational logs used to diagnose reliability, security, syncing, translation, and notification delivery.

How we use information

• To connect your WhatsApp account and sync selected chats.
• To translate messages into your chosen languages.
• To generate reply suggestions when you request them.
• To send notifications about translated messages.
• To process subscriptions and grant access to paid features.
• To troubleshoot reliability and protect the service.

Purchases and subscriptions

When you buy a subscription or a one-time pack, the payment is processed by the app store you purchased from. We never receive or store your payment card details, billing address, or app store account password. What we do receive and store is a purchase record from that app store — for example a transaction identifier or purchase token — together with the product identifier and the subscription status. We use this solely to verify that the purchase is genuine, to unlock the paid features on your account, and to keep your entitlement in sync when a subscription renews, expires, is cancelled, or is refunded. We also receive automated notifications from the app store about these events for the same purpose. We do not use purchase data for advertising, and we do not share it with third parties for their own purposes.

Data sharing

• We do not sell your personal information.
• We share data only with the service providers listed below, when required by law, or when needed to protect users and the service.

Service providers

Flore Chat relies on the following service providers, which process data only to provide their service to Flore Chat and are not permitted to use it for their own purposes. Message text and voice audio are sent to the translation and transcription providers solely to produce translations, transcriptions, and suggested replies.

• Google — Firebase Authentication (sign-in), Firebase Cloud Messaging (push notifications), Google Vertex AI / Gemini (voice-message transcription), and Google Cloud Storage, where images, videos and files you send or receive are stored.
• Apple — App Store purchase verification, delivery of push notifications to iOS devices (Apple Push Notification service), and, on iOS, the system speech recognition service, which may process audio you record in the app.
• DeepSeek — AI translation of messages and generation of suggested replies. Message text, with a short window of recent messages for context, is sent to DeepSeek's API for processing. DeepSeek operates from the People's Republic of China.
• Hostinger — application and database hosting.
• Email delivery provider (SMTP) — used to deliver abuse and report notifications to our support team.

AI translation and voice services

Depending on the feature you use and the languages involved, your message text or voice audio may be processed by one of the following providers acting on our behalf: Google (Gemini / Vertex AI, and Google Cloud Text-to-Speech), DeepSeek, MiniMax, or OpenAI. Which provider handles a given request depends on the type of request, on provider availability, and, for some features, on the AI model you select. DeepSeek and MiniMax process data in the People's Republic of China. These providers process the content solely to return the translation, transcription, suggested reply, or synthesized speech, and are not permitted to use it for their own purposes.

Data retention and deletion

We retain your data while your account is active. You can delete your account at any time from Settings → Delete account in the app, or by emailing admin@florechat.com or using the Account deletion page. Deletion removes your profile, access credentials, device tokens, WhatsApp session records, and your chats, messages, translations, and media, and is processed within 30 days. Your data is not removed merely by uninstalling the app.

Encryption in transit

Data is encrypted in transit between the app and our servers, and between our servers and the service providers above.

Your choices

• You can log out without deleting your account.
• You can delete your account and data in the app from Settings → Delete account, or from the Account deletion page.
• You can contact support at admin@florechat.com.

Third-party messaging providers

Flore Chat is an independent application and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC, Meta Platforms, Inc., or any other messaging provider.